FAQ'S

PRODUCTS

Do the Crazy For Crewel and the Textile Heritage kits contain everything I need?

The kits contain everything you need except an embroidery hoop.

Do the Crazy For Crewel Kits and the Textile Heritage Kits have the design printed on the fabric?

The Crazy For Crewel kits have the design printed on the fabric, but the Textile Heritage Kits do not as they are counted cross stitch.

What if there are items missing from my kit?

Please email us and we will ship any missing items to you asap.

 

 

ORDERING

Do the products include sales tax?

All Canadian orders are subject to federal and applicable provincial sales taxes. All international orders are tax exempt.

What payment types do you accept?

We accept all major credit cards (Visa, Mastercard, and Amex), debit cards, and paypal.

Do you accept returns?

Returns are accepted for defective items only, within 10 days and must be in the original packaging with all items intact. Return shipping charges will be credited to your account.

What if there is an error with my order?

If we have made an error with your order, please email us the details and we will make it right.

 

SHIPPING

Do you ship internationally?

Yes, we ship internationally.

What are your shipping rates?

Please see the shipping page for a breakdown of shipping rates.